FAQs

Shipping & Delivery

Q:Do you offer free shipping?

A:Yes! We offer Free Standard Shipping on all electric bikes to the contiguous United States / EU countries.
Q: How long will it take to receive my order?

A:

  • Processing time: 1–2 business days.
  • Delivery time: Usually 3–7 business days via local ground carriers (FedEx/UPS/DHL) depending on your destination from our local warehouse.
Q: Will the bike arrive fully assembled?

A: The bike arrives 85% pre-assembled. We provide an intuitive assembly video and a complete tool kit inside the package. It usually takes about 20–30 minutes to finish the final setup.
Q: How should I properly store and charge the battery?

A:

  1. Always charge the battery in a dry, well-ventilated area using the original charger.
  2. Avoid leaving the battery completely empty for long periods. If storing for extended periods, keep the battery charged at around 50%–70% and recharge it every 1–2 months.
Q: Is the bike waterproof? Can I ride it in the rain?

A: The bike carries an IPX5 water resistance rating (battery & electric components are IPX7 rated). It handles light rain and splashes well, but we do not recommend submerged riding or high-pressure power washing directly on electronic parts.

Returns & Warranty

Q: What is your warranty policy?

A: We offer a Limited Warranty covering key parts:

  • 12 Months: Main components (e.g., Frame, Motor, Controller, Handlebar, Display, Front Fork).
  • 6 Months: Battery, Charger, Brake Levers, and Shifting System.
  • 3 Months: External & wearable accessories (e.g., Lights, Tires, Grips, Kickstand, Fenders).

For detailed coverage and conditions, please visit our Warranty Policypage.
Q: What is your return policy?

A: We offer a 30-Day Return Policy for unused items in their original packaging and condition. For details on return authorization and return shipping, please check our Return Policypage.
Q: How can I track my order status?

A: Once your order leaves our warehouse, a tracking number and shipping confirmation email will be automatically sent to you. You can also track it directly on our [Track Your Order] page.
Q: What if my product arrives damaged?

Please contact our support team within 48 hours of delivery with photos or videos. We will arrange a replacement or refund immediately.

Orders

Q: Can I modify or cancel my order?

A:Orders can be modified or canceled within 12–24 hours after purchase, before shipment begins. Once shipped, changes are no longer possible.
Q:How do I know my order is confirmed?

A:You will receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder.
Q:Can I change my shipping address?

A:Yes, but only before your order is shipped. Please contact support as soon as possible.
Q:What payment methods do you accept?

A:We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.