Privacy policy

Last updated: October 10, 2026

Privacy Policy

This Privacy Policy describes how Zhongchi Co., Ltd., operating the HiQiS online store at hiqissport.com ("HiQiS," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, purchase an electric bike or E-Moto product, create an account, contact us, or otherwise use our services (collectively, the "Services").

This Policy is intended for customers and visitors in the United States.

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

- Contact and identity information, including your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, including products ordered, order history, payment confirmation, shipping status, returns, refunds, repairs, warranty claims, and communications about an order.
- Account information, including account credentials, saved preferences, and account activity.
- Customer-service information, including messages, reviews, survey responses, photos, videos, product serial numbers, and other information you choose to provide.
- Device and usage information, including IP address, browser type, device type, operating system, network information, cookie identifiers, pages viewed, searches, clicks, referring URLs, and interactions with the Services.
- Information from service providers and partners, including Shopify, payment processors, fraud-prevention providers, analytics and advertising providers, fulfillment partners, repair providers, and shipping carriers.

Payment card information is processed by our authorized payment providers. We generally receive payment confirmation and transaction details rather than complete payment-card credentials.

Sources of Personal Information

We collect personal information directly from you, automatically through cookies and similar technologies, and from service providers or partners involved in operating the store, processing payments, preventing fraud, delivering orders, measuring website performance, providing advertising, or supporting customers.

How We Use Personal Information

We may use personal information to:

- Process payments, accept and fulfill orders, arrange delivery, and provide order and tracking updates.
- Create and administer customer accounts.
- Process cancellations, returns, exchanges, refunds, repairs, replacement parts, and warranty claims.
- Provide customer service and respond to questions or requests.
- Operate, personalize, measure, analyze, secure, and improve the Services.
- Detect, investigate, and prevent fraud, abuse, security incidents, chargeback misuse, and illegal activity.
- Send marketing or promotional communications where permitted and honor opt-out requests.
- Provide and measure advertising, including through advertising and analytics partners when these services are enabled.
- Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of customers or others.
- Complete a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets.

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the store, maintain sessions and shopping carts, remember preferences, prevent fraud, understand website use, measure performance, and support advertising.

These providers may include Shopify and, when enabled, services such as Google Analytics, Google Ads, Google Merchant Center, Meta, or other advertising and analytics providers. These services may collect device, browser, cookie, interaction, and conversion information in accordance with their own privacy notices.

You can manage cookies using your browser settings and any privacy-preference or cookie tools available on our website. Blocking some cookies may affect store functionality.

How We Disclose Personal Information

We may disclose personal information:

- To Shopify, which hosts and operates our e-commerce platform.
- To payment processors, fraud-prevention providers, banks, and financial-service providers.
- To fulfillment partners, warehouses, shipping carriers, repair providers, and customer-support providers.
- To cloud hosting, information-technology, security, analytics, marketing, and advertising providers.
- To professional advisers, auditors, insurers, and legal-service providers.
- To affiliates and business partners where permitted by law and consistent with your privacy choices.
- When you direct us or consent to a disclosure.
- In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
- When reasonably necessary to comply with law, respond to lawful requests, enforce agreements, investigate fraud, or protect our Services, customers, or others.

We do not knowingly sell personal information for money. Some disclosures involving advertising cookies or identifiers may be considered a "sale," "sharing," or targeted advertising under certain United States state privacy laws. Where applicable, you may opt out through available privacy controls or by contacting us.

United States Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to:

- Confirm whether we process your personal information.
- Request access to or a portable copy of personal information.
- Request correction of inaccurate personal information.
- Request deletion of personal information.
- Opt out of sale, sharing, targeted advertising, or certain profiling.
- Limit certain uses or disclosures of sensitive personal information where applicable.
- Appeal a decision concerning a privacy request.
- Receive equal service and not be unlawfully discriminated against for exercising a privacy right.

To submit a privacy request, email support@hiqis.com with the subject line "Privacy Request." Describe the right you wish to exercise and provide enough information for us to locate and verify the relevant account or transaction. We may request additional information to verify your identity and authority. An authorized agent may submit a request where permitted by law, subject to verification.

Global Privacy Control

Where required by applicable law and supported by our systems, we recognize Global Privacy Control signals as a request to opt out of sale or sharing for the browser or device sending the signal.

Marketing Communications

You can unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. Even after opting out of marketing, we may send non-promotional messages concerning orders, accounts, product safety, recalls, warranty service, or customer support.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, warranty administration, fraud prevention, accounting, tax, dispute resolution, and legal compliance. Retention periods vary according to the nature of the information and applicable requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Do not send passwords, complete payment-card numbers, or other highly sensitive information through ordinary email or unsecured channels.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact support@hiqis.com so we can review and delete the information as required. We do not knowingly sell or share personal information of consumers under 16.

International Processing

Zhongchi Co., Ltd., Shopify, and our service providers may process personal information outside the state or country where it was collected. Information processed in another jurisdiction may be subject to the laws of that jurisdiction. Where required, we use appropriate contractual or legal safeguards for cross-border processing.

Third-Party Websites

The Services may contain links to third-party websites or platforms that we do not control. Their privacy and security practices are governed by their own notices. Review the applicable privacy notice before providing information to a third party.

Changes to This Policy

We may update this Policy to reflect changes in our practices, technology, Services, or legal obligations. We will post the revised version on this page and update the "Last updated" date. We will provide additional notice or obtain consent when required by law.

Contact Us

For privacy questions, requests, or complaints, contact:

Zhongchi Co., Ltd.
Brand: HiQiS
Email: support@hiqis.com
United States phone: +1 845 456 9414

Office address:
RM 32, 7/F, Block D
Gee Lok Industrial Building
34 Hung To Road
Kwun Tong, Hong Kong

Customer-service hours: Monday–Friday, 9:00 a.m.–6:30 p.m. Pacific Time