Shipping policy
Last updated: October 10, 2026
Shipping Policy
At HiQiS, operated by Zhongchi Co., Ltd. through hiqissport.com, we work to deliver electric bikes, E-Moto products, parts, and accessories safely and efficiently. This Policy explains our shipping destinations, costs, processing times, transit estimates, tracking, and delivery procedures.
1. Shipping Destinations and Fulfillment
We currently ship eligible orders only to residential and commercial street addresses within the contiguous 48 United States. Eligible orders are dispatched from available fulfillment facilities in the United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, or APO/FPO/DPO addresses. Shipping eligibility may vary by product and ZIP code because electric bikes, E-Moto products, lithium batteries, and oversized items are subject to carrier restrictions. If an address cannot be selected at checkout, we cannot ship the applicable product to that location at this time.
Orders containing multiple items may ship separately and arrive on different dates.
2. Order Processing and Delivery Estimates
Order cut-off time: 5:00 p.m. Pacific Time, Monday through Friday.
Processing and handling time: normally 1 business day, Monday through Friday, after payment is successfully confirmed. Orders placed after the cut-off time, on weekends, or on U.S. public holidays begin processing on the next business day.
Estimated transit time after dispatch: 5–10 business days.
Total estimated delivery time: 6–11 business days after payment confirmation for in-stock products.
Processing time and transit time are separate. Delivery dates are estimates and are not guaranteed. Weather, carrier delays, peak-season volume, remote delivery areas, transportation disruptions, address problems, lithium-battery restrictions, and circumstances outside our reasonable control may affect delivery.
Pre-order and backordered products follow the estimated dispatch date shown on the applicable product page. If a material delay affects an order, we will contact the customer using the email address provided at checkout.
3. Shipping Fees, Taxes, and Carriers
We offer free standard shipping for eligible electric bike and E-Moto orders delivered within the contiguous United States, unless a different shipping charge is clearly displayed at checkout.
Shipping fees for accessories, spare parts, or other items, when applicable, are calculated and displayed at checkout before payment. Applicable sales tax and all charges collected by us are shown before the order is submitted. We will not add an undisclosed shipping charge after an order has been placed.
We may use FedEx, UPS, DHL, or another suitable U.S. logistics provider.
Additional costs caused by an incorrect or incomplete address, refused delivery, customer-requested redirection, failed delivery, storage, or reshipment may be charged to the customer.
4. Order Tracking
After dispatch, a shipping confirmation email with the tracking number and carrier link will be sent to the email address used at checkout. Please allow 24–48 hours after label creation for tracking information to update on the carrier’s website. Customers are responsible for monitoring tracking updates and responding to delivery notices.
5. Address Changes and Cancellations
Please verify the shipping address, telephone number, product model, configuration, and color before submitting an order.
Before dispatch: contact support@hiqis.com as soon as possible. We will try to accommodate an address change or cancellation before shipment, but changes cannot be guaranteed after processing begins. An order may be canceled without a cancellation fee when the request is received before shipment and within 1–2 business days after the order was placed.
After dispatch: an order generally cannot be canceled, modified, intercepted, or redirected without carrier approval and possible additional fees. If the customer no longer wants the product, the customer must wait for delivery and request an eligible return under our Return & Refund Policy.
6. Damaged, Lost, Incorrect, or Incomplete Shipments
Inspect the product and packaging promptly after delivery. If a shipment arrives damaged, incorrect, incomplete, or with missing accessories, contact support@hiqis.com as soon as possible and provide the order number, customer name and email address, photographs or videos of the product, photographs of the shipping carton and label, and a description of the problem. Keep all original packaging while the claim is reviewed.
For a confirmed fulfillment error, covered transit damage, missing item, or covered product defect attributable to us, we may provide replacement parts, repair assistance, an exchange, reshipment, or a full or partial refund, depending on the circumstances. We cover approved return shipping when the return results from our confirmed error.
If tracking shows that a package was delivered but it cannot be located, check the delivery location, household members, neighbors, and carrier records before contacting us. Resolution may depend on the carrier’s investigation and proof-of-delivery information.
7. Return Shipping
For an eligible change-of-mind or other non-defective return, the customer is responsible for the approved return shipping cost and any other charge clearly disclosed during return authorization and in our Return & Refund Policy.
For a confirmed defect, incorrect product, missing product, or covered transit damage caused by us, we cover approved return shipping.
Do not return an electric bike, E-Moto product, lithium battery, part, or accessory before receiving written authorization, an RMA number, return instructions, and the designated return address.
8. Local Laws and Product Use
Customers are responsible for confirming applicable state and local requirements concerning ownership, registration, licensing, insurance, age restrictions, protective equipment, and operation of electric bikes and E-Moto products. Delivery does not mean that a product is permitted for use on every public road, bicycle path, trail, or other location.
9. Contact Information
Website operator: Zhongchi Co., Ltd.
Brand: HiQiS
Website: hiqissport.com
Customer service email: support@hiqis.com
United States phone: +1 845 456 9414
Customer-service hours: Monday–Friday, 9:00 a.m.–6:30 p.m. Pacific Time
Office address:
RM 32, 7/F, Block D
Gee Lok Industrial Building
34 Hung To Road
Kwun Tong, Hong Kong